How can we help you?

esyglob is an AI-powered B2B marketplace that connects buyers with verified manufacturers and suppliers worldwide. Our platform simplifies global trade by handling everything from supplier discovery and negotiation to payments and logistics. Simply create an account, browse products or post RFQs, connect with suppliers, and start trading.

Creating an account is free and takes less than 2 minutes. Click the "Sign Up" button, choose your role (Buyer or Seller), fill in your basic details, and verify your email. Once registered, you can immediately start browsing products or posting requirements.

Yes! We offer a free plan for both buyers and sellers. Buyers can browse products and post RFQs for free. Sellers can list up to 10 products on our free plan. We also offer Professional and Enterprise plans with advanced features like AI-powered matching, priority support, and dedicated account managers.

esyglob stands out with its AI-powered matching engine that intelligently connects buyers with the most relevant suppliers. We also offer built-in negotiation tools, real-time translation for cross-border communication, end-to-end logistics support, and a rigorous supplier verification process. Plus, our platform is designed to be as simple as online shopping.

There are multiple ways to find suppliers on esyglob: 1. Browse Products: Search through millions of products using filters like category, price range, and location. 2. Post an RFQ: Describe your requirements, and verified suppliers will send you competitive quotations. 3. AI Matching: Our AI analyzes your requirements and automatically suggests the most suitable suppliers. 4. Direct Search: Use our search bar to find specific manufacturers by name, product, or category.

Posting an RFQ is simple: 1. Click "Post RFQ" and fill in your product requirements (specifications, quantity, target price, delivery timeline). 2. Choose whether you want quotes from all suppliers or only verified ones. 3. Submit your RFQ—it becomes visible to relevant suppliers immediately. 4. Receive quotations from interested suppliers within hours. 5. Compare quotes, negotiate terms, and select the best offer. 6. Initiate the order and track it through to delivery.

Absolutely! Our platform has built-in messaging and negotiation tools that allow you to communicate directly with suppliers. You can discuss pricing, minimum order quantities, customization requirements, and delivery terms. We encourage transparent negotiation to ensure both parties get a fair deal.

We have a comprehensive Buyer Protection Policy. If the product significantly differs from the agreed specifications, you can file a dispute within 15 days of receiving the shipment. Our dispute resolution team will investigate and facilitate a fair resolution, which may include a refund, return, or replacement. Additionally, we recommend using our escrow payment service for large orders.

Our RFQ dashboard provides a side-by-side comparison of all quotations received. You can compare: - Price per unit and total cost - Minimum Order Quantity (MOQ) - Delivery timeline - Supplier rating and reviews - Incoterms offered - Payment terms You can also filter and sort quotations to find the best match for your requirements.

Getting started as a seller: 1. Sign up and select "Seller" as your role. 2. Complete your company profile with business details. 3. Go through our verification process (typically 2-3 business days). 4. Once verified, start listing your products. 5. Respond to buyer RFQs that match your offerings. 6. Start receiving orders and growing your business globally.

Our verification process ensures trust and quality on the platform: 1. Business Documentation: Submit your business registration, GST/VAT number, and other relevant documents. 2. Company Profile: Complete your profile with company details, certifications, and product categories. 3. Quality Check: Our team reviews your submissions and may request additional information. 4. Verification Badge: Once approved, you receive a "Verified" badge that increases buyer trust. 5. Ongoing Compliance: We periodically review seller performance to maintain verification status.

Finding relevant RFQs: 1. Navigate to your Seller Dashboard > RFQs section. 2. Use filters to find RFQs matching your product categories and capabilities. 3. Our AI also sends you notifications when new RFQs match your profile. 4. Review the RFQ details carefully, including specifications, quantity, and delivery requirements. 5. Submit your quotation with competitive pricing and clear terms. 6. Engage in negotiation if the buyer has questions or counter-offers.

We offer transparent pricing with no hidden fees: - Free Plan: List up to 10 products, respond to unlimited RFQs (0% commission) - Professional Plan ($49/month): 100 products, priority placement, AI matching - Enterprise Plan (Custom): Unlimited products, dedicated account manager, API access We charge a small commission (2-5%) only on successfully completed orders through our platform, which includes payment processing and basic logistics support.

To maximize your product visibility: - Use high-quality images (at least 1000x1000 pixels) - Write detailed, accurate product descriptions - Include all relevant specifications and certifications - Set competitive pricing with clear MOQ and sample availability - Add relevant tags and categories - Respond quickly to buyer inquiries (response time affects your ranking) - Maintain a high rating by delivering quality products on time - Keep your profile complete and up-to-date

We support multiple secure payment methods: - Bank Transfer (Wire Transfer) - Credit/Debit Cards (Visa, Mastercard, Amex) - PayPal - Letters of Credit (for large orders) - Escrow Service (recommended for large transactions) Payment methods may vary based on your country and the supplier's preferences.

Our escrow service adds an extra layer of security for large transactions: 1. Buyer deposits payment into escrow (held by our payment partner). 2. Seller is notified and begins production/shipping. 3. Buyer confirms receipt and satisfaction of goods. 4. Funds are released to the seller. This protects both parties—buyers don't pay for substandard goods, and sellers are guaranteed payment upon successful delivery.

No. We believe in complete transparency. All fees are clearly displayed before you make any transaction. The platform fee (commission) is shown during the RFQ and ordering process. There are no hidden charges for using our messaging, negotiation, or basic support features. Shipping costs, customs duties, and taxes are calculated and displayed before order confirmation.

Yes! We offer end-to-end logistics support through our network of shipping partners. Our platform can help you with: - Freight forwarding (Air, Sea, and Land) - Customs clearance and documentation - Cargo insurance - Real-time shipment tracking - Door-to-door delivery Shipping options and costs are calculated based on your location, order size, and delivery urgency.

We support all major incoterms to give you flexibility in trade: - EXW (Ex Works): Buyer arranges all transportation - FOB (Free On Board): Seller delivers to port of origin - CIF (Cost, Insurance, Freight): Seller arranges shipping to destination port - DDP (Delivered Duty Paid): Seller handles all delivery including customs You can negotiate incoterms directly with your trading partner during the RFQ process.

Shipping times vary based on multiple factors: - Air Freight: 3-7 business days - Sea Freight: 15-45 days (depending on route) - Express Courier: 2-5 business days - Land Freight: Varies by distance Our platform provides estimated delivery dates based on the shipping method and route. You can also track your shipment in real-time through your dashboard.

Our multi-layer verification process includes: 1. Business Documentation Review: Registration certificates, tax IDs, trade licenses 2. Company Profile Verification: Physical address, contact details, website 3. Certification Check: ISO, CE, FDA, and other industry certifications 4. Past Performance Review: Trade history, buyer reviews, and ratings 5. Periodic Audits: Regular checks to maintain verification status Verified suppliers display a blue badge on their profile, giving buyers confidence in their legitimacy.

Your safety is our priority. If you encounter any suspicious activity: 1. Click the "Report" button on the supplier's profile 2. Provide details about your concern 3. Our trust and safety team will investigate within 24 hours 4. We may suspend accounts pending investigation We also recommend: - Always check for the verification badge - Read reviews from other buyers - Use our escrow service for large transactions - Keep all communication within the esyglob platform

To reset your password: 1. Go to the Sign In page 2. Click "Forgot Password?" 3. Enter your registered email address 4. Check your email for the reset link 5. Click the link and set a new password The reset link is valid for 1 hour. If you don't receive the email, check your spam folder or contact support.

Yes! Many of our users operate as both buyers and sellers. You can switch roles from your account settings. Simply: 1. Go to Account Settings 2. Click on "Role Management" 3. Add the new role (Buyer or Seller) 4. Complete any additional profile requirements Your existing data and history for each role are preserved separately.

We're sorry to see you go! To delete your account: 1. Go to Account Settings > Privacy 2. Click "Delete Account" 3. Confirm your decision Please note: - You must resolve any pending transactions before deletion - Account deletion is permanent and cannot be undone - We retain certain data as required by law - You can also choose to temporarily deactivate your account instead